This was the one item in my last order I did not love. It did not lather up at all and I didn't feel like it was working. I called EarthTurns and was fortunate enough to get Customer Service Rep Jeremy. He pulled up my order and as soon as the words "I didn't like.." came out of my mouth he knew the issue. He offered to take the product back and refund my money but he also said the product makes a great face wash, but agreed it wasn't the best as a body wash. He then proceeded to make several recommendations on various products I may like more and was extremely helpful, professional, courteous and most of all he made sure I was happy when I hung up.