Welcome to EarthTurns

Have a question or an issues?
Click a section below for a solution.

CONTACTING USClick to show

Phone: 800-507-3604 ext. 2

Email: CustomerService@EarthTurns.com

Online Submission: http://www.earthturns.com/contacts/

Customer service is our number one goal. We stand by our customers and will make sure we have a great business relationship. If you have any questions or need help, feel free to contact us. You won't get long, automated menus or call centers; You'll get a live person who will provide courteous customer service. If calling outside of our normal business hours, please leave a message and we will get back to you ASAP.

AN EXISTING ORDERClick to show

Has my order shipped?Click to show

Unless otherwise mentioned, most orders are shipped the same day they are placed if ordered before 4PM Eastern Time.

When orders are shipped, you will receive a shipping confirmation email. You may also check on the status of your order by clicking "ORDER STATUS" at the bottom of our website and following the directions.

How do I track my order?Click to show

Click "ORDER STATUS" at the bottom of our website and following the directions to open your order, clicking "VIEW ORDER" if necessary. Then, click the "TRACK YOUR ORDER" link on the bottom half of the page.

My order never arrived.Click to show

Please attempt to track the package as mentioned above.

If you cannot track the package or the tracking shows a problem, then please contact us.

If the tracking says it was delivered, but you did not receive it, then please do the following:

  1. Verify the shipping address on your order by looking at the email order confirmation or clicking "ORDER STATUS" at the bottom of our website.
  2. Please check the following odd locations that actually happen frequently:
    • The very back of your mailbox. Packages are sometimes pushed to the back behind envelopes and may not be seen from eye level.
    • The ground around your mailbox.
    • An unusual place, such as a side door or by the garage.
    • If your location has one, a parcel locker or mail room.
    • A family member whom might have brought the package in and forgotten to tell you.
  3. At this point, feel free contact us for assistance. However, below are additional steps that can be taken.
  4. Leave a note (with a pen for a response) in your mailbox asking your carrier about the package. This is the most direct route of communication since he is the person who most likely scanned it as delivered.
  5. Call your local post office to see if they have the package.
  6. Please know that we are always here to assist. We can open investigations with the post office. They have GPS technology where they can see the carrier's location at the time of a scan and see a photo snapshot of where he was standing. If packages are mis-delivered, will either reship or provide a refund.

There is an error in my order.Click to show

An item is missing from my order.

Please follow the instructions above to track your order. Multiple tracking numbers mean there are multiple shipments. The missing item might be in a package that has not arrived yet. If you are still missing an item, please contact us.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

My package or item(s) is damaged.

Please contact customer service within 72 hours of receiving the product.

When will my backorder arrive?Click to show

Most items are never on backorder. If we are out of stock, we usually ship directly from the manufacturer.

If an item is on an unexpected backorder and will not ship to arrive within the shipping time on the order, we will notify you by email or phone to provide a shipping date.

How do I change or cancel my order?Click to show

Since we process orders right away, you can not change or cancel an order without contacting us. Please contact us right away.

I need a copy of my receipt/invoice.Click to show

Click "ORDER STATUS" at the bottom of our website and following the directions to open your order, clicking "VIEW ORDER" if necessary. Then, click either "Print Order" or "Invoices".

I have a question on my charges.Click to show

The easiest thing to do is to contact us inquiring about the charge. We are more than happy to help.

 

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PLACING ORDERSClick to show

How do I find a product?Click to show

To find the product(s) you are looking for, you may do one or more of the following:

  1. Use the main navigation (purple bar) at the top of our website. Follow the menu structure until you find the type of product that you are searching for, and then select the category. A list of products that fit into that category will be displayed.
  2. Use the Search Box at the top right-hand side of our website.
    QUICK TIP: The best way to minimize the number of results is to put your request in quotes. If nothing comes up, then remove the quotes. Without quotes, using vitamin e as your search term, you will get any product that has the word "vitamin" or "e" in it. So, in this case you would want to search "vitamin e". For search terms like osteoporosis, or diabetes, quotes usually aren't necessary. But, for multiple word terms, such as, high blood pressure, you would want to put it into quotes as in: "high blood pressure".
  3. Contact a sales representative to help find a product. Click here for contact information.

How do I navigate the site?Click to show

At the top of our website, use the purple bar to find products and the beige bar for information about our company, our charitable efforts, health resources, and support.

You may also type a keyword into the search box to quickly find a specific product or health article. For extended information, there are additional links and the site map at the bottom of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a click-able link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".

How do I receive Coupon Codes?Click to show

Coupon codes are found in our email newsletters, on social media, or in other special promotional material. If you would like to sign up for our email newsletter, please enter your email at the bottom of our website.

How do I use a coupon/discount code?Click to show

After adding items to your cart, click the blue "CART" link at the top-right of our website to view your cart. At the right of the shopping cart you'll see a "DISCOUNT CODES" box where you may enter your coupon code and click "APPLY".

Coupons are not valid for Drucker Labs, Pure Encapsulations, Integrative Therapeutics, or Douglas Labs products. Multiple coupons cannot be combined.

Coupon codes do expire, so use them quickly. If you are having trouble using your coupon, feel free to contact us.

How do I buy/redeem a gift certificate?Click to show

To Buy: To purchase a gift certificate, search "Gift" in our search box or click here.

To Redeem: To use a gift certificate, first add items to your cart and click the blue "CART" link at the top-right of our website to view your cart. At the right of the shopping cart you'll see a "GIFT CARDS" box where you may enter your gift certificate code and click "APPLY".

Why won't my order go through?Click to show

Most often, orders will not go through because of incorrect credit card information. Please verify all information, including the expiration and security code.

Also, the billing address on the order must be the same address on file with the credit card company.

We do not decline credit cards, so if your order isn't going through, it is often helpful to call the bank's phone number on the back of the credit card and ask them why the card is being declined

You may also contact us, and we will be happy to assist you.

 

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REWARD POINTSClick to show

How Do I Earn Reward Points?Click to show

First, make sure you have a customer account. You can get a free one here.

Then, shop to earn points.

Exceptions: Not valid on Metagenics products.

How Do I Use Reward Points?Click to show

You get $1 off for every 100 reward points.

Reward points show up as a payment option during checkout (see sample photo below). They are redeemed in groupings of 100, so you need at least 100 points before using them.

Reward Points Redemption

 

Do Reward Points Expire?Click to show

Reward points expire 365 days after they are earned.

How Do I Check On My Reward Points?Click to show

You can view your reward points balance, as well as when each point expires by clicking "Account" at the top of our website, and then clicking "My Reward Points".

How Do I Get or Stop Reward Points Balance/Expiration Email Notifications?Click to show

You can subscribe or unsubscribe to reward points balance & expiration email notifications. To do so, visit the "My Reward Points" page by clicking "Account" at the top of our website, and then clicking "My Reward Points". Subscription preferences are near the bottom.

 

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MY ACCOUNTClick to show

How do I create an account?Click to show

Click the blue "ACCOUNT" button at the top-right of our website, then click "Register".

Fill out the required information and click "Register".

Your information is NEVER rented or sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Advantages of setting up an account.Click to show

  • Easy order tracking
  • Can view previous orders & reprint invoices
  • Makes future ordering easier (no need to type information again)
  • Special discounts, member's only deals, & reward points. Click here to learn more.
  • Order by phone without having to give all your information on phone.

How do I edit my account information?Click to show

Click the blue "ACCOUNT" button at the top-right of our website, then click "My Account". Now, use the navigation at the left to access and edit account information.

I forgot my password.Click to show

Click here, then enter your information and click "Submit". You will receive an email with your password.

I am having trouble logging into my account.Click to show

If you are having trouble logging in, here are common solutions:

  • Be sure you have an account. Just because you have ordered before does not mean you have a login account. Your previous orders may have been placed without creating an account.
  • Login usernames are your full email address.
  • Passwords are case sensitive, so make sure caps lock is not on.
  • Cookies need to be enabled in your browser in order for log in to work. Make sure cookies are enabled.
  • Make sure there are no security or anti-virus programs blocking cookies.

 

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PRODUCTSClick to show

What products do you sell?Click to show

We sell a full line of vitamins and supplements, as well as personal care, health and beauty, household, and pet products.

Where do the ingredients come from?Click to show

We do our best to find products with as many ingredients from the USA as possible. Most of the ingredients are from the USA, but there are a few ingredients that come from other countries. For example, Hoodia comes from a plant from South Africa and our fish oil is from wild fish caught from the Norwegian Sea. Most of the calcium comes from the US, except coral calcium which comes from reefs off the coast of Japan. There are many different B vitamins, but the majority of B vitamins come from the US. Most vitamin C comes from California citrus fruits. If the vitamin C is not from the US, it is most likely from South American citrus fruit. If you have questions on a particular product, feel free to contact us and we will assist you.

Are there artificial additives, harmful chemicals, or preservatives in your products?Click to show

All of our products are pure and natural. We strongly believe natural health products should not contain artificial additives or harmful chemicals. We specifically choose vitamins and supplements, as well as personal care and health and beauty products that are chemical free.

What are the Expiration Dates on the products?Click to show

How long are the vitamins good for?

Most vitamins and supplements can last at least 6 months from expiration date. This could be 2 or 3 years from the date of purchase. However, we believe in selling the freshest product possible. For that reason, we have developed a sophisticated inventory system that allows us to keep the minimum bottles of a product necessary on hand. That way, as we run low on a product, we can order the freshest possible vitamins, supplements or personal care products from the manufacturer.

How far out are your expiration dates?

For many of our products, the expiration date could be 2 years from the date you order. If there are less than 4 months to expiration date we put the expiration date on the product page so you can see it, or put the item on clearance.

Do you monitor the expiration dates of products you have in stock?

We do a weekly inventory assessment and check expiration dates at that time. If a product has less than 4 months to expire, we note it on the website's product page.

Are the supplements tested during the manufacturing process?Click to show

Dee Cee Labs capsules are tested at the beginning of each batch and the beginning of each shift to ensure that they meet USP <2091> requirements for weight conformity. In addition, every 15 minutes during operation, a random sample of ten capsules is checked for weight and length compliance. The capsules have an improved disintegration rate, in fact, capsules disintegrate and release contents within a period of 2 minutes up to a maximum of 10 minutes. Capsules are recognized as having superior disintegration properties compared to tablets.

Why are natural and chemical-free health products important?Click to show

Scientists and researchers are discovering that the chemicals in our food, health care products, and personal care products like shampoo, soap, etc. can have an effect on our health. It is important to eliminate as many toxins and chemicals as possible that are in your environment. That includes what you ingest and put on your skin, or clean your home with. At EarthTurns.com, we have understood this from the beginning. That's why we sell only chemical-free health products.

 

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PRICING AND PAYMENTClick to show

Is my payment information safe and secure?Click to show

Our website is protected with 2048 bit EV SSL (extended validation secure socket layer) encryption, the highest standard in Internet security.

We also have a McAfee Secure Certification, which means our website is tested and certified on a daily basis to pass the "McAfee Secure" Security Scan.

In addition, we have been accredited by the Better Business Bureau and rated 5 stars as a Google Trusted Store.

Click here to see our reviews on Google Trusted Stores.

EarthTurns is a McAfee SECURE Site
EarthTurn.com is a BBB Accredited Business.

What payment methods do you accept?Click to show

We accept MasterCard, Visa, American Express, Discover Card, PayPal, Money Order, and Check by mail.

Note: Orders that are being paid by check or money order must be placed over the phone. Also, we will not ship the order until payment is received.

Do I have to pay sales tax?Click to show

Sales tax needs to be collected ONLY if your order is shipping to a Connecticut address and only for items that are not vitamins and supplements.

When will my credit card be charged?Click to show

Your credit card will be charged when the order is placed.

Do you offer wholesale pricing?Click to show

Yes, we do offer wholesale pricing on a variety of products for Doctor's, Massage Therapists, and other businesses. Please contact us for more information. Once your wholesale account is created, you may log into EarthTurns.com and purchase products as normal, but you will receive special pricing.

Click here to view our wholesale terms.

 

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SHIPPINGClick to show

How much is shipping?Click to show

Shipping Within The USA

Free Shipping on All Orders

Expedited shipping methods are also offered at checkout.

Note: Shipping times specified are business days (Mon-Fri)

Shipping Outside The USA

Shipping is calculated by weight and destination.

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs' office.

Please read the "Shipping Outside the USA Info" section below.

What shipping method do you use?Click to show

Most order ship by the US Postal Service (USPS).  Some orders that are very large will ship by FedEx.  When the free-shipping method is selected, we will automatically choose the best shipping option based on the product weight and destination.  Some orders that are drop-shipped from the manufacturer will ship by UPS.  When an expedited shipping method is selected, such as "Priority Mail" or "2nd Day Air", we will ship by the best shipping method to ensure that the order arrives within the designated time-frame.  

When will my order ship?Click to show

Most orders are shipped the same day they are placed if ordered before 4pm EST Monday through Friday, and by 11am EST on Saturday.

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

You will receive an email shipment confirmation when your order has shipped. After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order.

There is no shipping on Sunday and only business days (Monday - Friday) are counted towards shipping times.

Shipping Outside the USA InfoClick to show

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

Do you ship to my country?

We currently ship to the countries listed in the following dropdown box: 

If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.

Please note: Pure Encapsulations and Douglas Laboratories products cannot be shipped outside of the USA.  Also, CryoDerm cannot be shipped to Canada.

What is the shipping cost for International Orders?

International shipping charge is based on weight and destination. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and their prices.

Customs Charges

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

Due to a free trade agreement with the USA, certain items are exempt from import tax when shipped via USPS. Your best bet at keeping import taxes the lowest is to choose a USPS shipping method.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs office.

If for any reason the shipping carrier charges us for customs, taxes, or duties not paid by you, the recipient of the order, by placing an order, you authorize us to collect payment from you for any fees charged to us.

 

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RETURNSClick to show

What is the return policy?Click to show

We offer a no-hassle, 100% Money-Back Guarantee on all items returned within 60 days of purchase, for either a refund, store credit, or exchange.

Only product totals will be refunded. Shipping charges will not be refunded.

If returning multiple bottles of the same product, only one can be opened.

We do not pay for return shipping.

How do I return a product?Click to show

1) Please contact customer service with a brief explanation of why you are returning the product(s). You will receive an RMA number (Return Merchandise Authorization).

2) Once an RMA # is received, mail the product(s) and the RMA # to:

EarthTurns
PO Box 1742
Bristol, CT 06011
USA

Please package the return well. Damaged items are not eligible for return.

How long does it take to process a return?Click to show

Returns are usually processed within 2 business days from the time we receive your item(s).

When the return is processed, you will receive an email confirmation.

 

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GUARANTEESClick to show

PrivacyClick to show

We value your privacy. Your information is NEVER rented or sold to any other company and is kept completely private. Please view our complete Privacy Policy for more information.

SecurityClick to show

Our website is protected with 2048 bit EV SSL (extended validation secure socket layer) encryption, the highest standard in Internet security.

We also have a McAfee Secure Certification, which means our website is tested and certified on a daily basis to pass the "McAfee Secure" Security Scan.

In addition, we have been accredited by the Better Business Bureau and rated 5 stars as a Google Trusted Store.

Click here to see our reviews on Google Trusted Stores.

EarthTurns is a McAfee SECURE Site
EarthTurn.com is a BBB Accredited Business.

Fast, Free ShippingClick to show

We work extra hard to make sure your order ships the same day, Monday-Saturday. Generally, if you order by 4:00PM Eastern Time Monday-Friday and by 1:00PM Eastern Time on Saturday, your order will ship the same day.

Low PricesClick to show

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!  If you find the same product that is regularly priced below us (including shipping), we will match the price as long as it is not a brand that has a manufacturer-enforced MAP (minimum advertised pricing) policy.

Exceptional Customer ServiceClick to show

We provide the best customer service possible, with the personalized feel of a mom-and-pop store.  As long as we don't feel that we're violating our integrity, we'll do everything in our power to resolve a situation to your satisfaction.

 

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