FAQ

Unless otherwise mentioned, most orders are shipped the same day they are placed if ordered before 4PM Eastern Time.

When orders are shipped, you will receive a shipping confirmation email. You may also check on the status of your order by clicking "Order Status" at the bottom of our website and following the directions.

Click "Order Status" at the bottom of our website and following the directions to open your order (clicking "View Order" if necessary). Then, click the "Track Your Order" link.

Please attempt to track the package as mentioned above.

If you cannot track the package or the tracking shows a problem, then please contact us.

If the tracking says it was delivered, but you did not receive it, then please do the following:

1. Verify the shipping address on your order by looking at the email order confirmation or clicking "Order Status" at the bottom of our website.
2. Please check the following odd locations that actually happen frequently:
   
   • The very back of your mailbox. Packages are sometimes pushed to the back behind envelopes and may not be seen from eye level.
   • The ground around your mailbox.
   • An unusual place, such as a side door or by the garage.
   • If your location has one, a parcel locker or mail room.
   • A family member whom might have brought the package in and forgotten to tell you.
3. At this point, feel free contact us for assistance. However, below are additional steps that can be taken.
4. Leave a note (with a pen for a response) in your mailbox asking your carrier about the package. This is the most direct route of communication since he is the person who most likely scanned it as delivered.
5. Call your local post office to see if they have the package.
6. Please know that we are always here to assist. We can open investigations with the post office. They have GPS technology where they can see the carrier's location at the time of a scan and see a photo snapshot of where he was standing. If packages are mis-delivered, will either reship or provide a refund.

An item is missing from my order.

Please follow the instructions above to track your order. Multiple tracking numbers mean there are multiple shipments. The missing item might be in a package that has not arrived yet. If you are still missing an item, please contact us.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

My package or item(s) is damaged.

Please contact customer service within 72 hours of receiving the product.

An estimated ship date for an item that is on backorder is shown in the cart when placing an order.

Most items are never on backorder. If we are out of stock, we usually ship directly from the manufacturer or will have the item in our facility within 1-2 days.

If an item is on an unexpected backorder and will not ship to arrive within the shipping time on the order, we will notify you by email or phone to provide a shipping date.

Since we process orders right away, you can not change or cancel an order without contacting us. Please contact us right away.

Click "Order Status" at the bottom of our website and following the directions to open your order, clicking "View Order" if necessary. Then, click either "Print Order" or "Invoices".

The easiest thing to do is to contact us inquiring about the charge. We are more than happy to help.

To find the product(s) you are looking for, you may do one or more of the following:

1. Use the main navigation (green bar) at the top of our website. Follow the menu structure until you find the type of product that you are searching for, and then select the category. A list of products that fit into that category will be displayed.
2. Use the Search Box at the top right-hand side of our website.
3. Contact a sales representative to help find a product. Click here for contact information.

At the top of our website, use the green bar to find products or pages.

You may also type a keyword into the search box to quickly find a specific product. For extended information, there are additional links at the bottom of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a click-able link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow" or an "I".

Coupon codes are found in our email newsletters, on social media, or in other special promotional material. If you would like to sign up for our email newsletter, please enter your email at the bottom of our website.

After adding items to your cart, click "My Cart" at the top-right of our website and then click "View and Edit Cart" to view your cart. At the top-right of the shopping cart, you'll see "Apply Discount Code". Click it, enter your code, then click "Apply Discount".

Coupons are not valid for all products. Multiple coupons cannot be combined.

Coupon codes do expire, so use them quickly. If you are having trouble using your coupon, feel free to contact us.

We apologize, but gift certificates are currently unavailable.

Most often, orders will not go through because of incorrect credit card information. Please verify all information, including the expiration and security code.

Also, the billing address on the order must be the same address on file with the credit card company.

We do not decline credit cards, so if your order isn't going through, it is often helpful to call the bank's phone number on the back of the credit card and ask them why the card is being declined

You may also contact us, and we will be happy to assist you.

We are based solely online and do not have a physical storefront. Our warehouse is not conducive to customers, so the only way to purchase is online.

First, make sure you have a customer account. You can get a free one here.

Then, shop to earn points.

• Bronze Members earn 1 point for every $1 spent.
• Silver Members earn 2 points for every $1 spent.
• Gold Members earn 3 point for every $1 spent.

Exceptions: Not valid on Metagenics products.

You get $1 off for every 100 reward points.

Reward points show up as a payment option during checkout (see sample photo below). They are redeemed in groupings of 100, so you need at least 100 points before using them. Click "Use reward points" to use your reward points.

Reward points expire 365 days after they are earned.

You can view your reward points balance, as well as when each point expires by clicking "My Account" at the top of our website, and then clicking "My Reward Points".

You can subscribe or unsubscribe to reward points balance & expiration email notifications. To do so, visit the "My Reward Points" page by clicking "My Account" at the top of our website, and then clicking "My Reward Points". Subscription preferences are near the bottom.

Click "My Account" at the top-right of our website, then click "Create an Account".

Fill out the required information and click "CREATE AN ACCOUNT".

Your information is NEVER rented or sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

• Easy order tracking
• Can view previous orders & reprint invoices
• Makes future ordering easier (no need to type information again)
• Special discounts, member's only deals, & reward points. Click here to learn more.
• Order by phone without having to give all your information on phone.

Click "My Account" at the top-right of our website, then click "My Account". Now, use the navigation at the left to access and edit account information.

Click here, then enter your information and click "RESET MY PASSWORD". You will receive an email with your password.

If you are having trouble logging in, here are common solutions:

• Be sure you have an account. Just because you have ordered before does not mean you have a login account. Your previous orders may have been placed without creating an account.
• Login usernames are your full email address.
• Passwords are case sensitive, so make sure caps lock is not on.
• Cookies need to be enabled in your browser in order for log in to work. Make sure cookies are enabled.
• Make sure there are no security or anti-virus programs blocking cookies.

If you are still having difficulty logging in, try resetting your password or contacting us. We are happy to help.

We sell a full line of vitamins and supplements, as well as personal care, health and beauty, household, medical supply, and pet products.

Use the search bar or menu navigation at the top of all pages to find our products.

A full listing of all products can be found here: All Products

We do our best to find products with as many ingredients from the USA as possible. Most of the ingredients are from the USA, but there are a few ingredients that come from other countries. For example, Hoodia comes from a plant from South Africa and our fish oil is from wild fish caught from the Norwegian Sea. Most of the calcium comes from the US, except coral calcium which comes from reefs off the coast of Japan. There are many different B vitamins, but the majority of B vitamins come from the US. Most vitamin C comes from California citrus fruits. If the vitamin C is not from the US, it is most likely from South American citrus fruit. If you have questions on a particular product, feel free to contact us and we will assist you.

All of our products are pure and natural. We strongly believe natural health products should not contain artificial additives or harmful chemicals. We specifically choose vitamins and supplements, as well as personal care and health and beauty products that are chemical free.

How long are the vitamins good for?

Most vitamins and supplements can last at least 6 months from expiration date. This could be 2 or 3 years from the date of purchase. However, we believe in selling the freshest product possible. For that reason, we have developed a sophisticated inventory system that allows us to keep the minimum bottles of a product necessary on hand. That way, as we run low on a product, we can order the freshest possible vitamins, supplements or personal care products from the manufacturer.

How far out are your expiration dates?

For many of our products, the expiration date could be 2 years from the date you order. If there are less than 4 months to expiration date we put the expiration date on the product page so you can see it, or we put the item on clearance.

Do you monitor the expiration dates of products you have in stock?

We do a monthly inventory assessment and check expiration dates at that time. If a product has less than 4 months to expire, we note it on the website's product page.

Dee Cee Labs capsules are tested at the beginning of each batch and the beginning of each shift to ensure that they meet USP <2091> requirements for weight conformity. In addition, every 15 minutes during operation, a random sample of ten capsules is checked for weight and length compliance. The capsules have an improved disintegration rate, in fact, capsules disintegrate and release contents within a period of 2 minutes up to a maximum of 10 minutes. Capsules are recognized as having superior disintegration properties compared to tablets.

Our brands meet Good Manufacturing Practices.

Scientists and researchers are discovering that the chemicals in our food, health care products, and personal care products like shampoo, soap, etc. can have an effect on our health. It is important to eliminate as many toxins and chemicals as possible that are in your environment. That includes what you ingest and put on your skin, or clean your home with. At EarthTurns, we have understood this from the beginning. That's why we sell chemical-free health products.

Our website is protected with 256-bit SSL (secure socket layer) encryption, the highest standard in Internet security.

We also have TrustedSite Secure and Data Protection Certifications, which means our website is tested and certified on a daily basis to pass the "TrustedSite" Security Scan.

We have had no known security breaches in the entire history of our company.

In addition, we have been accredited by the Better Business Bureau and rated 5 stars from Google Customer Reviews.

Click here to see our reviews on Google Customer Reviews.

We accept MasterCard, Visa, American Express, Discover Card, PayPal, Money Order, and Check by mail.

Note: We will not ship orders until payment is received (check by mail).

Sales tax laws are changing. We keep up to date with requirements and charge sales tax as required. The best way to know if you will have to pay sales tax is to add the item you are interested in to your cart. Then, click "My Cart" at the top-right of our website and click "View and Edit Cart" to view your cart. At the top-right of the shopping cart, you'll see "Estimate Shipping and Tax". Click it, enter your shipping info, and then take a look at the tax line.

Your credit card will be charged when the order is placed.

We apologize, but we are not currently offering wholesale pricing.

Shipping Within The USA

Free Shipping on All Orders $39 or more. $5.99 for orders under $39. However, most of our items ship free anyway. Just look for the free shipping graphic on product's photo. Your entire order will ship free if you purchase an item with the free shipping graphic.

Note: Free shipping is not always available outside of the contiguous US states.

Expedited shipping methods are also offered at checkout.

Note: Shipping times specified are business days (Mon-Fri)

Shipping Outside The USA

Shipping is calculated by weight and destination.

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs' office.

Please read the "Shipping Outside the USA Info" section below.

We ship orders by the best shipping method to ensure that the order arrives within the designated time-frame. We will either use the US Postal Service, FedEx, or UPS. If you have a need for a specific carrier, please contact us, and we should be able to accomodate your request.

Most orders are shipped the same day they are placed if ordered before 4pm Central Time Monday through Friday.

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

You will receive an email shipment confirmation when your order has shipped. After placing your order, you may click "Order Status" at the bottom of our website and following the directions to open your order (clicking "View Order" if necessary). Then, click the "Track Your Order" link.

There is no shipping on Sunday and only business days (Monday - Friday) are counted towards shipping times.

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

Do you ship to my country?

What is the shipping cost for International Orders?

Customs Charges

Please contact us if you are considering a return so we may provide you a return authorization number.

• Returnable products may be returned up to 30 days from the purchase date.
• Medical supplies and equipment must be returned in the original box. Please write the RMA on the return label or on a sheet of paper. Please do not write the RMA on the box, as this will disqualify you from receiving a credit.
• Items must be in new condition and able to be resold. Safety seals must not be broken.
• Items in sealed plastic wrap must be intact.
• A restocking fee may apply. Please call us at 800-507-3604 for the fee amount.
• Shipping fees are not refundable.
• Return shipping fees are the responsibility of the customer.
• The following items are not returnable:
  • Hydraulic lifts
  • Transfer benches
  • Shower chairs and benches
  • Commode chairs and accessories
  • Toilet seats, frames and risers
  • Wheelchairs
  • Special/Custom order items
  • Mattresses
  • Items that have been opened, used or tried on.
  • Bulk orders

We understand that sometimes an item needs to be returned but unfortunately we can not take back some items due to safety. We will process your return immediately after receiving the item back to the warehouse. We are here to help answer questions so please email us at customerservice@earthturns.com or call us toll free at 800-507-3604 Monday-Friday 9am-5pm CST.

1) Please contact customer service with a brief explanation of why you are returning the product(s). You will receive an RMA number (Return Merchandise Authorization).

2) Once an RMA # is received, please write the RA number on the return shipping label or a separate sheet of paper taped to the box, just not on the box itself. Mail the product(s) and the RMA # to:

EarthTurns
PO Box 4232
Chesterfield, MO 63006
USA

Please package the return well. Damaged items are not eligible for return.

Returns are usually processed within 2 business days from the time we receive your item(s).

When the return is processed, you will receive an email confirmation.

We value your privacy. Your information is NEVER rented or sold to any other company and is kept completely private. Please view our complete Privacy Policy for more information.

Our website is protected with 256-bit SSL (secure socket layer) encryption, the highest standard in Internet security.

We also have TrustedSite Secure and Data Protection Certifications, which means our website is tested and certified on a daily basis to pass the "TrustedSite" Security Scan.

We have had no known security breaches in the entire history of our company.

In addition, we have been accredited by the Better Business Bureau and rated 5 stars from Google Customer Reviews.

Click here to see our reviews on Google Customer Reviews.

We work extra hard to make sure your order ships the same day, Monday-Friday. Generally, if you order by 4:00PM Central Time Monday-Friday, your order will ship the same day.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We provide the best customer service possible, with the personalized feel of a mom-and-pop store.  As long as we don't feel that we're violating our integrity, we'll do everything in our power to resolve a situation to your satisfaction.