With the first spritz of Indigo WIld Zum Mist, I knew the product was not for me- it smelled like a bathroom freshener, really bad and lingering. I immediately wrote to EarthTurns about the return policy and was told they check with the product company and found out that, yes, indeed, the product had artificial scent in it. I was told that I would be reimbursed for the product and rather than send it back, I could keep it or give it away. Now, I don't want the product, and I doubt anyone I know does, but what I found extremely customer friendly was the policy. I was not being required to go to the post office nor pay for return postage. Thank you for making it easy on me.