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to Help Index
| Shipping and Returns |
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| How much is shipping? |
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Our shipping costs are low and simple: Shipping is $4.99 on orders below $89 and free for orders above $89.
Note: Due to extreme weight, certain products, such as gallon jugs of soap, have an additional $1.90 shipping fee.
Note: Flat-Rate and Free Shipping is only offered for United States (including Alaska, Hawaii, and Puerto Rico).
Note: Shipping for international orders is calculated by weight and destination.
Products that have the  icon qualify for free shipping if the order total is over $89.
Faster shipping methods are offered at checkout.
For international orders, please click here for more information. |
| How do I return a product? |
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We offer a no-hassle, 100% Money-Back Guarantee on all items, except juicers. There is a 15% restocking fee for returned juicers.
Note: Only product totals will be refunded. Shipping charges will not be refunded. If returning multiple bottles of the same product, only one can be opened.
To Return a ProductPlease contact customer service for a Return Merchandise Authorization Number (RMA #) and for more information on returning an item.
You can call us at 1-800-507-3604 ext.2
or email us at: CustomerService@EarthTurns.com
When returning a product, you must include the following:
- Product(s) being returned.
- RMA #
- Copy of Invoice.
- Brief explanation of why you are returning the product(s).
Once you receive your RMA #, please mail to:
EarthTurns
PO Box 1742
Bristol, CT 06011
USA
Upon receiving the returned package, we will either credit your credit card, or mail a check to the billing address for the order. |
| When will my order ship? |
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Most orders are shipped the same day they are placed if ordered before 4pm EST Monday through Friday, and by 11am EST on Saturday.
International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.
You will receive an email shipment confirmation when your order has shipped. After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. |
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