Welcome to EarthTurns

NEED TO CONTACT US?

Phone: 800-507-3604 ext. 2

Email: CustomerService@EarthTurns.com

ORDERING

How do I find a product?

To find the product(s) you are looking for, you may do one or more of the following:

1) Use the main navigation on the top of our website by hovering the mouse cursor over one of the following tabs:

Departments

Brands

By Condition

Special Deals

Follow the menu structure with the mouse cursor until you find the type of product that you are searching for, and then select the category.  A list of products that fit into that category will be displayed.

2) Use the Search Box at the top right-hand side of our website.  You may refine your search by selected a category from the drop-down menu on the search bar.

QUICK TIP: Our search engine pulls information from product names, descriptions and key words for a particular product. The best way to minimize the number of results is to put your request in quotes. If nothing comes up, then remove the quotes. Without quotes, using vitamin e as your search term, you will get any product that has the word vitamin or e in it. So, in this case you would want to search "vitamin e". For search terms like osteoporosis, or diabetes, quotes usually aren't necessary. But, for multiple word terms, such as, high blood pressure, you would want to put it into quotes as in: "high blood pressure". Feel free to contact us if you need help finding a product.

3) Contact a sales representative to help find a product. Click Here for contact information.

How do I navigate the site?

Our main navigation to find products is the purple bar at the top of the website. The beige bar above that provides information about our company, charitable efforst, health resources, and support. You may also type a keyword into the search box to quickly find a specific product or health article. For extended information, there are additional links and the site map at the bottom of our website. If you would like assistance, feel free to contact us by clicking here.

QUICK TIP: Place your mouse cursor over anything you think could be a click-able link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".

How do I use a coupon/discount code?

After adding items to your cart, click the "View Cart" link at the top of our site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. You may also enter coupon codes at the bottom of the checkout page.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. You may also find and buy gift certificates by searching for "gift" in the search box at the top-left of our website.

Redeem Gift Certificates

If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. You may also redeem a gift certificate by clicking "Apply a Gift Certificate" at the bottom of the checkout page and entering in the gift certificate code.

Has my order shipped?

At EarthTurns.com, most orders are shipped the same day they are placed if ordered before 4PM EST.

Click the "My Account" link at the top right hand side of our site, then click "Review orders / track packages" to check whether an order has shipped.
How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site, then click "Change quantities / cancel orders" to find and edit your order.
Please note that once an order has begun processing or has shipped, the order is no longer editable. You can try calling us at 1-800-507-3604 to determine if we can edit or stop the shipment.

How do I track my order?

Click the "My Account" link at the top right hand side of our site, then click "Review orders / track packages" to track your order.

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MY ACCOUNT

How do I create an account?

Click the "My Account" link at the top right side of our site.

Click the "New Customer" button.

Fill out the required information and click "Continue"

Your information is NEVER rented or sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Advantages of setting up an account.

Easy order tracking

Can view previous orders / reprint invoices

Makes future ordering easier (no need to type information again)

Special discounts & loyalty program

Order by phone without having to give all your information on phone.

How do I edit my account information?

Click the "My Account" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

I am having trouble logging into my account.

If you are having trouble logging in, here are common solutions:

Be sure you have an account. Just because you have ordered before does not mean you have a login account. Your previous orders may have been placed without creating an account.

Login usernames are your full email address.

Passwords are case sensitive, so make sure caps lock is not on.

Make sure you are logging in on the "View Cart" page or the "My Account" page, not the checkout page. The password field on the checkout page is to create an account.

Cookies need to be enabled in your browser in order for log in to work. Make sure cookies are enabled.

Make sure there are no security or anti-virus programs blocking cookies.

Still having trouble logging in?

Clearing your cookies and restarting your internet browser will usually solve the problem.

Try the following:

For Internet Explorer:

Go to "Tools" and click "Options".
In the "General" tab, under "Browsing History" click "Delete".
Make sure the check box next to "Cookies" is checked and click "Delete"
Close Internet Explorer and reopen it.
Go to http://www.EarthTurns.com/myaccount.asp and try to log in again.

For Mozilla:

Go to "Tools" and click "Clear Recent History".
In the "Time range" field, select "Everything".
Make sure the check box next to "Cookies" is checked.
Click "Clear Now".
Close Mozilla and reopen it.
Go to http://www.EarthTurns.com/myaccount.asp and try to log in again.
If you are still having trouble logging in,
please contact us at CustomerService@EarthTurns.com or (800) 507-3604 ext. 2.

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CUSTOMER SERVICE

Can I speak with someone who will help me?

Customer service is our number one goal. We stand by our customers and will make sure we have a great business relationship. If you have any questions or need help, feel free to contact us. You won't get long, automated menus or call centers; You'll get a live person who will provide courteous customer service. If calling outside of our normal business hours, please leave a message and we will get back to you ASAP.

How does your 100% Money-Back Guarantee work?

We offer a no-hassle, 100% Money-Back Guarantee on all items. Note: Only product totals will be refunded. Shipping charges will not be refunded. If returning multiple bottles of the same product, only one can be opened. Click Here to view our return policy.

How do I receive Coupon Codes?

Coupon codes are found in our email newsletters, on social media, or in other special promotional material. If you would like to sign up for our email newsletter, click here.

Coupon codes are entered on the "View Cart" page or at the bottom of the checkout page.

Percentage off coupons are not valid for Drucker Labs, Pure Encapsulations, or Douglas Labs products. Multiple coupons cannot be combined.

Coupon codes do expire, so use them quickly. If you are having trouble using your coupon, feel free to contact us here.

How do I contact you?

Sales

Email: Sales@EarthTurns.com
Phone: 1-800-507-3604 ext 1

Customer Service

Email: CustomerService@EarthTurns.com
Phone: 1-800-507-3604 ext 2

Mailing Address

EarthTurns
PO Box 1742
Bristol, CT 06011
USA

International Calls

Our international telephone number is 860-616-0356.

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PRODUCTS

What products do you sell?

We sell a full line of vitamins and supplements, as well as personal care, health and beauty, household, and pet products.

Where are your products made?

All of our products are manufactured in the United States of America.

When we founded EarthTurns.com, we decided that we would sell health and beauty products that are made only in the USA! With what's been happening in the news lately about contaminated products, we are glad we took the path we did. We will NEVER sell a product that you ingest, goes on your skin, or you clean your home with that is not Made in America! People care about quality, and most of us are willing to pay a bit more to get it. American craftsmanship and pride in our work is as old as apple pie. However, many companies, in an effort to increase profits, started manufacturing and buying products from countries with less regulations. Unfortunately, as we now see, that was a big mistake. When products are made in this country, there are safeguards, standards and governmental regulations that manufacturers must comply with. For example, our Dee Cee Labs vitamins are made in an FDA approved facility in Tennessee.

Where do the ingredients come from?

We do our best to find products with as many ingredients from the USA as possible. Most of the ingredients are from the USA, but there are a few ingredients that come from other countries. For example, Hoodia comes from a plant from South Africa and our fish oil is from wild fish caught from the Norwegian Sea. Most of the calcium comes from the US, except coral calcium which comes from reefs off the coast of Japan. There are many different B vitamins, but the majority of B vitamins come from the US. Most vitamin C comes from California citrus fruits. If the vitamin C is not from the US, it is most likely from South American citrus fruit. If you have questions on a particular product, feel free to contact us and we will assist you.

Are there artificial additives, harmful chemicals, or preservatives in your products?

All of our products are pure and natural. We strongly believe natural health products should not contain artificial additives or harmful chemicals. We specifically choose vitamins and supplements, as well as personal care and health and beauty products that are chemical free.

What are the Expiration Dates on the products?

How long are the vitamins good for?

Most vitamins and supplements can last at least 6 months from expiration date. This could be 2 or 3 years from the date of purchase. However, we believe in selling the freshest product possible. For that reason, we have developed a sophisticated inventory system that allows us to keep the minimum bottles of a product necessary on hand. That way, as we run low on a product, we can order the freshest possible vitamins, supplements or personal care products from the manufacturer.

How far out are your expiration dates?

For many of our products, the expiration date could be 2 years from the date you order. If there are less than 4 months to expiration date we put the expiration date on the product page so you can see it, or put the item on clearance.

Do you monitor the expiration dates of products you have in stock?

We do a weekly inventory assessment and check expiration dates at that time. If a product has less than 4 months to expire, we note it on the website's product page.

Are the supplements tested during the manufacturing process?

Dee Cee Labs capsules are tested at the beginning of each batch and the beginning of each shift to ensure that they meet USP <2091> requirements for weight conformity. In addition, every 15 minutes during operation, a random sample of ten capsules is checked for weight and length compliance. The capsules have an improved disintegration rate, in fact, capsules disintegrate and release contents within a period of 2 minutes up to a maximum of 10 minutes. Capsules are recognized as having superior disintegration properties compared to tablets.

Why are natural and chemical-free health products important?

Scientists and researchers are discovering that the chemicals in our food, health care products, and personal care products like shampoo, soap, etc. can have an effect on our health. It is important to eliminate as many toxins and chemicals as possible that are in your environment. That includes what you ingest and put on your skin, or clean your home with. At EarthTurns.com, we have understood this from the beginning. That's why we sell only chemical-free health products.

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SHIPPING

How much is shipping?

Shipping Within The USA

Free Shipping on All Orders

Expedited shipping methods are also offered at checkout.

Note: Shipping times specified are business days (Mon-Fri)

Shipping Outside The USA

Shipping is calculated by weight and destination.

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs' office.

For international orders, please click here for more information.

What shipping method do you use?

Most order ship by the US Postal Service (USPS).  Some orders that are very large will ship by FedEx.  When the free-shipping method is selected, we will automatically choose the best shipping option based on the product weight and destination.  Some orders that are drop-shipped from the manufacturer will ship by UPS.  When an expedited shipping method is selected, such as "Priority Mail" or "2nd Day Air", we will ship by the best shipping method to ensure that the order arrives within the designated time-frame.  

When will my order ship?

Most orders are shipped the same day they are placed if ordered before 4pm EST Monday through Friday, and by 11am EST on Saturday.

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

You will receive an email shipment confirmation when your order has shipped. After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order.

There is no shipping on Sunday and only business days (Monday - Friday) are counted towards shipping times.

Do you ship internationally?

EarthTurns.com specializes in international shipping. We offer multiple shipping options and all of our international orders are insured and have tracking/label numbers.

For more information on international shipping and import taxes, Click Here.

Do you ship to my country?

Please create an account by clicking the "My Account" link at the top right hand side of our site. During sign-up we'll ask for your shipping address details including country.

If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.

Please note: Pure Encapsulations and Douglas Laboratories products cannot be shipped outside of the USA.  Also, CryoDerm product cannot be shipped to Canada.

What is the shipping charge for International Orders?

International shipping charge is based on weight and destination. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered

Shipping Method choices and their prices.

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs' office.

Customs Charges

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

Due to a free trade agreement with the USA, certain items are exempt from import tax when shipped via USPS. Your best bet at keeping import taxes the lowest is to choose a USPS shipping method.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs office.

If for any reason the shipping carrier charges us for customs, taxes, or duties not paid by you, the recipient of the order, by placing an order, you authorize us to charge your credit card for any fees charged to us.

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DELIVERY

My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.

If your packages each show a status of "delivered", but you have not received it, please contact customer service via email or phone for assistance. Click Here for contact information.

There is an error in my order.

An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

If your packages each show a status of "delivered", but you have not received it, please contact customer service via email or phone for assistance. Click Here for contact information.

My package or item(s) is damaged.

Please contact customer service within 72 hours of receiving the product.

When will my backorder arrive?

Most items are never on backorder. EarthTurns.com receives new shipments of products on a daily basis. If we are out of stock, we will have your item drop shipped directly from the manufacturer.

An item may be on backorder if the manufacturer is out of stock. If this occurs, we will notify you by email or phone to provide a shipping date.

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PRICING AND PAYMENT

What payment methods do you accept?

We accept MasterCard, Visa, American Express, Discover Card, PayPal, Money Order, and Check by mail. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Note: Orders that are being paid by check or money order must be placed over the phone.

Is my payment information safe and secure?

Our website is protected with 2048 bit EV SSL (extended validation secure socket layer) encryption, the highest standard in Internet security. Also, we have a McAfee Secure Certification, which means our website is tested and certified on a daily basis to pass the "McAfee Secure" Security Scan.

SSL site seal - click to verify HACKER SAFE certified sites prevent over 99% of hacker crime.

SSL site seal - click to verify McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

In addition, we have been accredited by the Better Business Bureau and rated as a Google Trusted Store.

EarthTurns.com is a BBB Accredited Business. Click for the BBB Business Review of EarthTurns. Click here to see our reviews on Google Trusted Stores.

Do I have to pay sales tax?

Sales tax needs to be collected ONLY if your order is shipping to a Connecticut address, and does not currently apply to vitamins and supplements.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site, then click "Print invoices" to print recent invoices.

I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Why won't my order go through?

Most often, orders will not go through because of an incorrect CVV2 number or billing address. Click here for information on CVV2 numbers. The billing address must be the same address on file with the credit card company. Please contact us if you still have trouble placing your order and we will assist you.

Do you offer wholesale pricing?

Yes, we do offer wholesale pricing on a variety of products for Doctor's, Massage Therapists, and other businesses. Please contact us for more information. Once your wholesale account is created, you may log into EarthTurns.com and purchase products as normal, but you will receive special pricing.

Can my company participate in a discount program for our employees?

Yes, we welcome employer participation in encouraging their employees to stay healthy. Contact us to request information on a discount code for your employees.

Do you have an affiliate program?

Unfortunately, we do not offer an affiliate program at this time.

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RETURNS

How do I return a product?

We offer a no-hassle, 100% Money-Back Guarantee on all items returned within 60 days of purchase, for either a refund, store credit, or exchange.

Note: Only product totals will be refunded. Shipping charges will not be refunded. If returning multiple bottles of the same product, only one can be opened.

To Return a Product

Please contact customer service for a Return Merchandise Authorization Number (RMA #) and for more information on returning an item.

You can call us at 1-800-507-3604 ext.2 (international telephone number: 860-616-0356) or email us at: CustomerService@EarthTurns.com.

When returning a product, you must include the following:
Product(s) being returned.
RMA #
Copy of Invoice.
Brief explanation of why you are returning the product(s).

Once you receive your RMA #, please mail to:

EarthTurns
PO Box 1742
Bristol, CT 06011
USA

Upon receiving the returned package, we will either credit your credit card or PayPal account, apply a store credit to your EarthTurns account, or ship an exchange item, depending on what you have requested.

When will my credit appear on my account?

Credits may take up to 5 business days from the time we receive your item(s).

What is the return policy?

Please click on the following link to view our return policy. Our return policy for international orders is the same as our domestic return policy.

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GUARANTEES

Privacy

We value your privacy. Your information is NEVER rented or sold to any other company and is kept completely private. Please view our complete Privacy Policy for details on how we use the information we collect.

Security

Our website is protected with 256 bit EV SSL (extended validation secure socket layer) encryption, the highest standard in Internet security. Also, we have a McAfee Secure Certification, which means our website is tested and certified on a daily basis to pass the "McAfee Secure" Security Scan.

Here are our security seals:

SSL site seal - click to verify McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

In addition, we have been accredited by the Better Business Bureau and rated as a Google Trusted Store.

EarthTurns.com is a BBB Accredited Business. Click for the BBB Business Review of EarthTurns.

Click here to see our reviews on Google Trusted Stores.

Fast, Free Shipping

When you order online, you want to get your package as soon as possible. We work extra hard to make sure your order ships the same day, Monday-Saturday. Generally, if you order by 4PM EST Monday-Friday and by 11:30 AM EST on Saturday, your order will ship the same day. Any out of stock item will be drop shipped, if possible, Monday-Friday. We will pay the extra shipping to drop ship a split order.

Low Prices

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!  If you find the same product that is regularly priced below us (including shipping), we will match the price as long as it is not a brand that has a manufacturer-enforced MAP (minimum advertised pricing) policy.

Exceptional Customer Service

We provide the best customer service possible, with the personalized feel of a mom-and-pop store.  As long as we don't feel that we're violating our integrity, we'll do everything in our power to resolve a situation to your satisfaction.

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