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Customer Reviews



Products
Shipping
Payment
Privacy
Customer Service
Business Requests
Other


PRODUCTS

Q: What products do you sell?

A: We sell a full line of vitamins and supplements, as well as personal care and health and beauty products.


Q: Where are your products made?

A: All of our products are manufactured in the United States of America.

When we founded EarthTurns.com, we decided that we would sell health and beauty products that are made only in the USA! With what's been happening in the news lately about contaminated products, we are glad we took the path we did. We will NEVER sell a product that you ingest, goes on your skin, or you clean your home with that is not Made in America! People care about quality, and most of us are willing to pay a bit more to get it. American craftsmanship and pride in our work is as old as apple pie. However, many companies, in an effort to increase profits, started manufacturing and buying products from countries with less regulations. Unfortunately, as we now see, that was a big mistake. When products are made in this country, there are safeguards, standards and governmental regulations that manufacturers must comply with. For example, our Dee Cee Labs vitamins are made in an FDA approved facility in Tennessee.


Q: Where do the ingredients come from?

A: We do our best to find products with as many ingredients from the USA as possible. Most of the ingredients are from the USA, but there are a few ingredients that come from other countries. For example, Hoodia comes from a plant from South Africa and our fish oil is from wild fish caught from the Norwegian Sea. Most of the calcium comes from the US, except coral calcium which comes from reefs off the coast of Japan. There are many different B vitamins, but the majority of B vitamins come from the US. Most vitamin C comes from California citrus fruits. If the vitamin C is not from the US, it is most likely from South American citrus fruit. If you have questions on a particular product, feel free to contact us and we will assist you.


Q: Are there artificial additives, harmful chemicals, or preservatives in your products?

A: All of our products are pure and natural. We strongly believe natural health products should not contain artificial additives or harmful chemicals. We specifically choose vitamins and supplements, as well as personal care and health and beauty products that are chemical free.


Q: Expiration Dates: How long are the vitamins good for?

A: Most vitamins and supplements can last at least 6 months from expiration date. This could be 2 or 3 years from the date of purchase. However, we believe in selling the freshest product possible. For that reason, we have developed a sophisticated inventory system that allows us to keep the minimum bottles of a product necessary on hand. That way, as we run low on a product, we can order the freshest possible vitamins, supplements or personal care products from the manufacturer.


Q: Expiration Dates: How far out are your expiration dates?

A: For many of our products, the expiration date could be 2 years from the date you order. If there are less than 4 months to expiration date we put the expiration date on the product page so you can see it.


Q: Expiration Dates: Do you monitor the expiration dates of products you have in stock?

A: We do a weekly inventory assessment and check expiration dates at that time. If a product has less than 4 months to expire, we note it on the website's product page.


Q: How can I minimize my search results when I enter key words in the search box?

A: Our search engine pulls information from product names, descriptions and key words for a particular product. The best way to minimize the number of results is to put your request in quotes. If nothing comes up, then remove the quotes. Without quotes, using vitamin e as your search term, you will get any product that has the word vitamin or e in it. So, in this case you would want to search "vitamin e". For search terms like osteoporosis, or diabetes, quotes usually aren't necessary. But, for multiple word terms, such as, high blood pressure, you would want to put it into quotes as in: "high blood pressure". Feel free to contact us if you need help finding a product.



SHIPPING

Q: What are your shipping costs?

A:

Shipping Within The USA

Simple, ALL ORDERS SHIP FREE. No exceptions.

Expedited shipping methods are also offered at checkout.

Note: Shipping times specified are business days (Mon-Fri)


Shipping Outside The USA

Shipping is calculated by weight and destination.

Depending on a variety of factors determined by the recipient's country, customs duty may be charged to the importer of goods. This charge is unknown to the shipper, varies depending on the country shipped to, and is the responsibility of the recipient.

If you are unsure of your country's specific customs' charges, we suggest contacting your local customs' office.

For international orders, please click here for more information.



Q: What shipping method do you use?

A: Customers may choose a specific shipping carrier and speed at checkout. If no specific carrier is selected, we will automatically choose the best shipping option based on product weight and destination. Most orders are shipped by USPS Priority Mail.


Q: When will my order ship?

A: Most orders are shipped the same day they are placed if ordered before 4pm EST Monday through Friday, and by 11am EST on Saturday.

International orders may take up to 48 hours to ship so we can verify payment, address, and special customs restrictions.

You will receive an email shipment confirmation when your order has shipped. After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order.

There is no shipping on Sunday and only business days (Monday - Friday) are counted towards shipping times.


Q: Do you ship internationally?

A: EarthTurns.com specializes in international shipping. We offer multiple shipping options and all of our international orders are insured and have tracking/label numbers.

For more information on international shipping and import taxes, Click Here.



PAYMENT

Q: Coupon Code?

A: Coupon codes are found in our email newsletters or in other special promotional material. If you would like to sign up for our email newsletter, click here.

Coupon codes are entered on the "View Cart" page or at the bottom of the checkout page.

Percentage off coupons are not valid for Metagenics, Drucker Labs, or Irwin products. Multiple coupons cannot be combined.

Coupon codes do expire, so use them quickly. If you are having trouble using your coupon, feel free to contact us here.


Q: What payment methods do you accept?

A: We accept MasterCard, Visa, American Express, Discover Card, PayPal, Money Order, and Check by mail.

Note: Orders that are being paid by check or money order must be placed over the phone.


Q: Is my payment information safe and secure?

A: Our website is protected with 256 bit EV SSL (extended validation secure socket layer) encryption, the highest standard in Internet security. Also, we have a McAfee Secure Certification, which means our website is tested and certified on a daily basis to pass the "McAfee Secure" Security Scan.

Here are our security seals:
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In addition, we have been accredited by the Better Business Bureau and rated as excellent by Stella.
EarthTurns.com is a BBB Accredited Business. Click for the BBB Business Review of EarthTurns.

Q: Will I Be Charged Sales Tax?

A: Sales tax needs to be collected ONLY if your order is shipping to a Connecticut address.

Unfortunately, legislators passed a new law effective July 1, 2011 that requires us to collect sales tax on all goods purchased in Connecticut, including vitamins and supplements. This is very unfortunate, and we are not happy with their decision.


Q: Why won't my order go through?

A: Most often, orders will not go through because of an incorrect CVV2 number or billing address. Click here for information on CVV2 numbers. The billing address must be the same address on file with the credit card company. Please contact us if you still have trouble placing your order and we will assist you.



PRIVACY

Q: Do you sell or give my personal information to anyone?

A: We value your privacy. Your information is NEVER rented or sold to any other company and is kept completely private. Please view our complete Privacy Policy for details on how we use the information we collect.



CUSTOMER SERVICE

Q: Can I speak with someone who will help me?

A: Customer service is our number one goal. We stand by our customers and will make sure we have a great business relationship. If you have any questions or need help, feel free to contact us. You won't get long, automated menus or call centers; You'll get a live person who will provide courteous customer service. If calling outside of our normal business hours, please leave a message and we will get back to you ASAP.


Q: How does your 100% Money-Back Guarantee work?

A: We offer a no-hassle, 100% Money-Back Guarantee on all items. Note: Only product totals will be refunded. Shipping charges will not be refunded. If returning multiple bottles of the same product, only one can be opened. Click Here to view our return policy.



BUSINESS REQUESTS

Q: Do you sell wholesale?

A: Yes, we sell wholesale for a variety of products. Contact us to request information on wholesale pricing.


Q: Can my company participate in a discount program for our employees?

A: Yes, we welcome employer participation in encouraging their employees to stay healthy. Contact us to request information on a discount code for your employees.


Q: Do you have an affiliate program?

A: Yes, we offer an excellent affiliate program that is very simple and effective. We provide text or graphical links to be placed on your website. If someone clicks on a link and makes a purchase from us, you will receive a percentage of the sale! You may contact us for more information, or register online by clicking here.



OTHER

Q: Why are natural health products and chemical-free health products so important?

A: Scientists and researchers are discovering that the chemicals in our food, health care products, and personal care products like shampoo, soap, etc. can have an effect on our health. It is important to eliminate as many toxins and chemicals as possible that are in your environment. That includes what you ingest and put on your skin, or clean your home with. At EarthTurns.com, we have understood this from the beginning. That's why we sell only chemical-free health products.


Q. What do you mean you provide honest, ethical information? Don't other sites do that?

A: Frankly, no. There are a lot of websites trying to sell anything and everything. They are making unsubstantiated claims about products. For example, most websites selling Shark Cartilage say it can be used for cancer treatment. The research does not fully support that, and we won't make that claim. In fact, on our Shark Cartilage product page we state the following "EarthTurns.com can not endorse the use of shark cartilage for the treatment of cancer. We have provided a link below to the National Cancer Institute which will give a fairly scientific and detailed review of some of the clinical trials performed to determine if shark cartilage can help those with cancer." So, no hype; just real, honest information.


Q: Are the capsules tested during the manufacturing process?

A: Dee Cee Labs capsules are tested at the beginning of each batch and the beginning of each shift to ensure that they meet USP <2091> requirements for weight conformity. In addition, every 15 minutes during operation, a random sample of ten capsules is checked for weight and length compliance. The capsules have an improved disintegration rate, in fact, capsules disintegrate and release contents within a period of 2 minutes up to a maximum of 10 minutes. Capsules are recognized as having superior disintegration properties compared to tablets.





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